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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Hayden McCowan

June 3, 2026

5  out of  5
rating by Hayden McCowan
"I had the pleasure of working with Ian at State Farm Insurance, and I couldn't be happier with the experience. Ian is knowledgeable, professional, and genuinely cares about his clients. He took the time to explain my options clearly and helped me find the best coverage for my needs. His attention to detail and prompt responses made the process smooth and stress-free. I highly recommend Ian for anyone looking for reliable insurance solutions!"
We responded:
"Hayden- thanks for the affirmation! Ian does a great job with our new customers. It’s super important that you are able to understand your auto insurance and home insurance and make choices that best fit you. Welcome to the agency! We’re so glad to have you aboard!"
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6 Jq

June 2, 2026

5  out of  5
rating by 6 Jq
"MASSIVE Shoutout to Ian. He explained everything perfectly to me and was able to lower my monthly cost to my liking!!! He was super nice as well as informative and if corporate is reading this… GIVE THAT MAN A RAISE 🔥🔥🔥💯💯💯"
We responded:
"Thanks so much for your 5 star review. Ian does a great job of helping our customers understand their insurance and we’re glad it held true for you. Thanks for trusting us with your car insurance. We know you have lots of choice in the Salem area."
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Amber S.

May 19, 2026

2  out of  5
rating by Amber S.
"I've never interacted with the agent himself - everything went through the CS Manager who was great. My rates went up last year and I cancelled my auto and renter's policies. The cancellation was confirmed in writing, however, the renter's policy never got cancelled. I found this out 7.5 months later when I received a bill in the mail. I contacted the office to alert them to the error and they admitted fault but would only refund me from the date I "reminded" them of the cancellation so now I'm just out 7 months of premiums."
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Cesar Ramos (Cesar Ramos State Farm)

May 11, 2026

5  out of  5
rating by Cesar Ramos (Cesar Ramos State Farm)
"Looking for a great local State Farm agent in Salem, Ryan Gelbrich is your guy!!"
We responded:
"Thanks for the review and recommendation Cesar! "
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Jake Melear

May 8, 2026

5  out of  5
rating by Jake Melear
"Good customer service"
We responded:
"Thanks Jake! We appreciate you!"
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Zach Pickett

May 8, 2026

5  out of  5
rating by Zach Pickett
"State Farm is the best."
We responded:
"Thank you Zach!"
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Beau St.Peter

May 8, 2026

5  out of  5
rating by Beau St.Peter
"Ryan has been incredible for me and my family. He always works hard to help us figure out what is best for our family!"
We responded:
"Thanks Beau! It is always fun to see you- thanks for the kind words."
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Brody Stevens

January 12, 2026

5  out of  5
rating by Brody Stevens
"Great location and agent!"
We responded:
"Thank you for the kind words! We appreciate you trusting us with your insurance. We know there are lots of insurance choices in Salem and don’t take for granted that you trust us!"
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Margaret Whitehouse

January 7, 2026

5  out of  5
rating by Margaret Whitehouse
"Friendly and informative always"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Piper Jennings

December 2, 2025

5  out of  5
rating by Piper Jennings
"Great customer service! Also quick to help get things change with no hassle!"
We responded:
"Thank you Piper! Mondi does a great job for our customers. We are so glad you had a good experience"
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Jennifer Howell

November 21, 2025

5  out of  5
rating by Jennifer Howell
"I had the pleasure of dealing with Mondi and she was amazing! She went above and beyond with what I expected and she was so helpful and informative. I look forward to working with her more!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jessica Shook

November 20, 2025

5  out of  5
rating by Jessica Shook
"Mondi was super helpful and very professional. Highly recommend for your insurance needs."
We responded:
"Thank you for the 5 ⭐️ review Jessica! We are so glad you chose us for your insurance "
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Caitlin S

November 19, 2025

5  out of  5
rating by Caitlin S
"Mondi was so helpful getting me car insurance quick when I realized I was about to be without. She made sure I got what I needed and even though I called near the end of the day she took her time making sure I understood all my options and anything that could help reduce my monthly payment. I am happy with the final number and the service I received!"
We responded:
"Caitlin- thanks so much for the review! Mondi does a great job for sure, and we are here for you whenever you need help. Thanks for trusting us with your insurance!"
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Jocelyn Luedtke

November 13, 2025

5  out of  5
rating by Jocelyn Luedtke
"They were very helpful and fixed my issue right away highly recommended"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Eric Lee

November 12, 2025

5  out of  5
rating by Eric Lee
"Mondi was amazing in getting me a home insurance policy issued quickly to help me close on a home. She answered my questions very throughly and was always on top of it when my lender needed extra documentation. Definitely the best customer service I’ve experienced along the the carriers I’ve worked with!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Debby Faulkner

November 11, 2025

5  out of  5
rating by Debby Faulkner
"I'm very impressed with this business. They are on the ball and always very prompt when replying to my needs."
We responded:
"Thank you Debby! We appreciate you!"
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Jazmin Gaytan

November 3, 2025

5  out of  5
rating by Jazmin Gaytan
"Muy bien excelente servicio"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Esteban Gutierrez

October 30, 2025

5  out of  5
rating by Esteban Gutierrez
"Always a pleasant experience the times ive called. Very nice and very helpful."
We responded:
"Esteban- thank you for the kind review. We are so glad you are getting the great customer service we work hard to provide. We look forward to the next time you call!"
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korynn thompson

October 24, 2025

5  out of  5
rating by korynn thompson
"I have personal and business insurance with State Farm and I always have sierrah helping me she has made every change so effortless for us and is always super helpful and nice she also does a great job of getting back to you in a timely manner very happy!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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April Bowling

October 23, 2025

5  out of  5
rating by April Bowling
"Sierrah at Ryan Gilbrichs State Farm office was great at following up and reminding me about a quote I had asked for. Made it easy and time efficient in my busy schedule to take care of a mundane, but necessary task. Keep up the good work!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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darin strawn

October 22, 2025

5  out of  5
rating by darin strawn
"Very professional. Sean did so much for us from giving quotes, answering questions to guiding us to proper locations to find documents. Very patient and knowledgeable. So happy with our overall experience."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Chloe-Lian McIntosh

October 20, 2025

5  out of  5
rating by Chloe-Lian McIntosh
"Ryan was awesome! He was incredibly knowledgeable, patient, and kind throughout the entire process. He took the time to explain all my options clearly, helped me find the best coverage for my budget, and made everything so easy to understand. It’s rare to find someone who genuinely cares about helping their customers rather than just making a sale. I really appreciate his humour! I’d absolutely recommend him to anyone looking for stress-free car insurance help!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Shawn Haydon-Moran

October 15, 2025

5  out of  5
rating by Shawn Haydon-Moran
"Sierra was amazing today, helping me re-evaluate my homeowners insurance at my request and teaching a lot of little tips that I didnt know about. Thank you Sierra!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Ginger Lawrence

Ginger Lawrence

October 14, 2025

5  out of  5
rating by Ginger Lawrence
"I switched from my long time insurer to State Farm and I couldn't be happier! The staff has been amazing and are always quick to respond and answer any questions I have. Very happy I made the switch!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Cori Uhland

Cori Uhland

October 13, 2025

5  out of  5
rating by Cori Uhland
"Excellent customer service, very friendly, patient, and helpful. Highly recommend!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"