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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Debbie Anderson

May 1, 2024

5  out of  5 rating by Debbie Anderson
"Ryan and his staff are wonderful. They go that extra mile for you even reaching out to you just to see how your doing. That is customer service not many companies big or small practice anymore and it really makes you feel that you and your business really are important. Thank you Ryan and staff for all you do for my family and myself."
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Mark Neuhausen

April 16, 2024

5  out of  5 rating by Mark Neuhausen
"I have had State Farm since 1976. Ryan has been my agent for about a year after my prior agent retired. I had a claims payment issue and reached out to his office. Barbara was great acting as my voice within State Farm and resolving the issue. It was affirming that the value of my own agent, not some toll-free number, was again demonstrated to me."
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Zacharia Wilson

March 9, 2024

1  out of  5 rating by Zacharia Wilson
"For over seven years, I've been a loyal customer of Ryan Gelbrich's State Farm office. I rarely needed assistance, making me a low-maintenance policyholder. However, a recent experience left me deeply disappointed with the customer service and unprofessionalism provided by the office. While inquiring about adding another vehicle, I was unexpectedly informed that my policy had lapsed due to a missed payment. As I have automatic payments set up, I was understandably confused. Upon clarification, I was told the office had sent notifications about the issue. While I acknowledge receiving notifications via text message or email. I had full intentions of responding but realize the possibility and reality of missing those messages due to the busyness of daily life, I believe a personal phone call would have been a more proactive measure before policy termination. After all, State Farm emphasizes a "good neighbor" approach. This personal phone call could have looked like. “We noticed you have not paid a payment this month. It looks like you have always paid on time. Is there anything we can do before we are required to terminate your policy“ Fortunately, I was able to reinstate my policy without further problems. However, when I expressed interest in speaking directly with Ryan Gelbrich, the representative informed me it was "near impossible" due to his workload. They further explained Ryan trusts his staff and he wouldn't be available for "everyday issues." While I understand delegation, this situation wasn't a routine matter. As a loyal customer of seven years, this was my first attempt to connect with Ryan directly about better customer services practices. The response felt dismissive and conveyed that my concerns weren't important enough for his attention. Moving forward, I will not continue paying an agent who doesn't seem to value customer relationships. An unwritten policy that restricts client access to the agent strikes me as unprofessional and unacceptable. Do better."
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Charlie Bone

January 11, 2024

5  out of  5 rating by Charlie Bone
"Maria was absolutely wonderful at Ryan’s office. She was on top of everything and made my experience very easy and quick. Very thankful for her help!"
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Brent S. Seifert, D.C.

December 16, 2023

5  out of  5 rating by Brent S. Seifert, D.C.
"Outstanding service."
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Ryan Christman

December 13, 2023

5  out of  5 rating by Ryan Christman
"Great service! I was in need of switching multiple cars and properties and Sierrah was great and very knowledgeable. They even called me a few weeks after starting coverage to see if I had any questions. Top notch!"
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Jerry Townsend

December 12, 2023

5  out of  5 rating by Jerry Townsend
"Responsive, professional, competent and flexible. Excellent communication and superior customer service."
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ron threadgill

December 9, 2023

5  out of  5 rating by ron threadgill
"Great experience and very knowledgeable."
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Lisa Shipley

December 6, 2023

5  out of  5 rating by Lisa Shipley
"I highly recommend. They always take care of all of my insurance needs, promptly and professionally. I appreciate them taking the time and effort to consistently evaluate what benefits me the most, including costs."
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Christy Short

December 1, 2023

5  out of  5 rating by Christy Short
"The staff have been most helpful in setting up my new insurance, they know the product and are prompt in answering all the questions I've had. I look forward to their continued expertise."
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David Tambur

December 1, 2023

5  out of  5 rating by David Tambur
"This insurance office is the best office I have ever dealt with for insurance! They are most responsive, always helpful and just so easy to work with. The most friendly people whom I trust to handle all of my insurance needs!"
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Jack Chilcote

November 29, 2023

5  out of  5 rating by Jack Chilcote
"Ryan Gelbrich’s State Farm in west Salem is without a doubt one of the best insurance companies out there. They are beyond friendly and have helped me in so many different situations that I thought where gonna take a toll of my life but State Farm came and helped. 🤙🤙🤙🤙🤙"
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Louie Bevilacqua

November 28, 2023

5  out of  5 rating by Louie Bevilacqua
"Ryan and his staff are awesome, they take care of my auto insurance as well as my home insurance"
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Wayne Miller

November 28, 2023

5  out of  5 rating by Wayne Miller
"this team is awesome no matter how many different times I've gone in with a problem I have always left with a solution and it immediately fixed at that point in time I cannot say enough about these people they rock!"
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Cameron St.George

November 27, 2023

5  out of  5 rating by Cameron St.George
"They are fantastic! Sierrah especially is a great member of their team!"
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Katrina Paoff

November 27, 2023

5  out of  5 rating by Katrina Paoff
"Veronica and Maria were wonderful and easy to work with. They both helped get all of my insurance needs met. Thank you ladies for your wonderful customer service."
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Jim Johnson

November 27, 2023

5  out of  5 rating by Jim Johnson
"Ryan's team is quick to answer any questions and always greets you with a smile. I have been a State Farm client for about 30 years. Veronica is very knowledgeable and a great customer service personnel 👏."
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Lori Bradley

November 16, 2023

5  out of  5 rating by Lori Bradley
"We've been customers since 2015 and they have assisted with anything needed without delay a hundred percent. Great customer service!"
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Linda Bell

November 16, 2023

5  out of  5 rating by Linda Bell
"Always helpful w GOOD information, delivered promptly."
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Kim Robinson

November 16, 2023

5  out of  5 rating by Kim Robinson
"I really am Happy to get a review in, about Sierra, the receptionist at Ryan Gelbrich, State Farm!! Ya know the person, that actually does, what they say their gonna do, Sierra..with efficiency, great & professional, attitude.. that's Sierra!! She is sweet, pleasant, & kind, always a joy, to deal with Sierra!!! Thank-you Sierra, for helping me get thru, the snags, we have run into!!! 👍"
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L.S. Y.

November 16, 2023

5  out of  5 rating by L.S. Y.
"Always great service from Ryan and team … I appreciate their support and attention!"
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Bernadette Kamer

November 15, 2023

5  out of  5 rating by Bernadette Kamer
"I can't praise State Farm enough! Not just the whole company, but particularly my local office in West Salem. After my 2nd incident in as many months, Sierrah from my local office called me just to check in and answer any questions or address any concerns I may have. I reported a claim online, and within 5 min they had called me and communicated with me about everything....hassle-free! I absolutely 100% recommend State Farm!"
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Donny (Beerlover)

November 15, 2023

5  out of  5 rating by Donny (Beerlover)
"Everyone is always friendly and ready to help."
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Dax Hamilton

November 15, 2023

5  out of  5 rating by Dax Hamilton
"Great experience working with Barbara Zimmerman @ Ryan's office! She stayed late on a Friday night helping to make sure our home was insured due to a prior issue which caused it to be cancelled. All of my other requests have been taken care of quickly and correctly by her! Can't recommend Barbara enough!"
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Jasmine Pierson

August 11, 2023

5  out of  5 rating by Jasmine Pierson
"I am very happy to have Karla as my new local agent. She is great! She is so patient and helpful. Thanks to her help that everything becomes so easy and stress free."